Drawing upon such experience, Michael now has total responsibility for Premium’s multi-tiered field management and representative infrastructure consisting of several dozen seasoned managers strategically located in key markets throughout the country, along with more than 6,000 employee reps coast-to-coast.

Michael also maintains an efficient client service team that routinely conducts post- visit QA audits per program requirements. Moreover, Michael has worked with our IT Department to develop an efficient process that enables his CSR’s ready access to all of Premium’s resources, including senior management, to address and resolve issues, usually within 24 hours.